Terms of Service

Effective Date: March 1, 2026

Last Updated: March 12, 2026

Welcome to ShiftTracker. These Terms of Service ("Terms") govern your access to and use of the ShiftTracker website at shifttrackerapp.com and the ShiftTracker application (collectively, the "Service"), operated by ShiftTracker ("we," "us," or "our").

Please read these Terms carefully before using the Service. By creating an account or using any part of the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you are at least 16 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Service Description

ShiftTracker is an earnings and mileage analytics platform designed for gig economy workers. The Service allows users to:

  • Log and track shift hours, earnings, tips, and expenses across multiple gig platforms
  • Record mileage for IRS-compliant tax deduction purposes
  • View real-time earnings analytics, heatmaps, and AI-powered insights
  • Export shift and mileage data for tax preparation
  • Set income goals and receive personalized recommendations

The Service is provided as a tool for personal record-keeping and analytics. ShiftTracker does not provide tax, legal, or financial advice. Users should consult qualified professionals for tax and financial decisions.

3. User Accounts

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your password and account credentials
  • Promptly update your account information if it changes
  • Accept responsibility for all activity that occurs under your account
  • Notify us immediately if you suspect unauthorized access to your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Submit false, misleading, or fraudulent data
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems
  • Interfere with or disrupt the Service or its infrastructure
  • Use the Service for any purpose that is illegal or harmful
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Scrape, crawl, or use automated means to access the Service without our written permission
  • Resell, redistribute, or sublicense access to the Service

5. Intellectual Property

The Service, including its design, code, text, graphics, logos, and all other content, is owned by ShiftTracker or its licensors and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial purposes in accordance with these Terms. This license does not include the right to modify, copy, distribute, or create derivative works based on the Service.

You retain ownership of the data you input into the Service (shift records, mileage logs, expense data). By using the Service, you grant us a limited license to process, store, and display your data solely for the purpose of providing and improving the Service.

6. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you agree to the practices described in the Privacy Policy.

7. Subscription Plans & Payments

ShiftTracker offers both free and paid subscription plans. Details of each plan, including pricing and features, are available on our Pricing page.

  • Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected.
  • All payments are processed securely through our third-party payment processor (Stripe). We do not store your payment card details.
  • Prices are subject to change with 30 days' advance notice to active subscribers.
  • Subscriptions automatically renew unless cancelled before the end of the current billing period.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not guarantee the accuracy, completeness, or reliability of any data, analytics, or recommendations provided through the Service.

ShiftTracker is a tracking and analytics tool, not a tax preparation service. Mileage logs and earnings data generated by the Service are for informational purposes and should be verified by a qualified tax professional before being used for tax filings.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIFTTRACKER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

10. Termination

You may terminate your account at any time by contacting us at team@shifttrackerapp.com or using the account deletion feature in the app settings.

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, fraudulent activity, or extended inactivity.

Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law or for legitimate business purposes, as described in our Privacy Policy.

11. Data Deletion

You have the right to request deletion of your personal data at any time. Upon receiving a valid deletion request:

  • We will delete your account and personal data within 30 days
  • Anonymized, aggregated data that cannot identify you may be retained
  • Data required by law to be retained will be kept for the minimum required period
  • Backup copies may persist for up to 90 days before being permanently removed

To request data deletion, contact us at team@shifttrackerapp.com or use the in-app account deletion feature.

12. Refund Policy

If you are not satisfied with a paid subscription, you may request a refund within 7 days of your initial purchase or renewal. Refund requests should be sent to team@shifttrackerapp.com.

  • Refunds are issued to the original payment method within 5–10 business days
  • Refund requests after the 7-day window are evaluated on a case-by-case basis
  • Partial-month refunds are not provided for annual subscriptions cancelled mid-term
  • Free plan users are not eligible for refunds as no payment is collected

13. Governing Law & Disputes

These Terms are governed by the laws of the United States. Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with applicable arbitration rules, except where prohibited by law.

You agree to resolve disputes on an individual basis and waive the right to participate in a class action lawsuit or class-wide arbitration, to the extent permitted by law.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting the revised Terms on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or in-app notification.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you should stop using the Service and delete your account.

15. Contact Us

If you have any questions about these Terms, please contact us:

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